Royal Evaluation Blog

With my marketing background in my pocket, my travels lead me to evaluate why people do what they do.

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My last trip to the chicken nugget store

Posted by royaleval on March 13, 2010

Here are a few tips for you the next time you want to take my order.

  1. When another employee yells, “You got a customer!” You should probably drop everything and see what is going on.
  2. When you walk up and politely greet me, you might want to let me know that you are ready to take my order instead of just staring at me until I ask you if you can take my order.
  3. When you take my order you should let me know it will be awhile before it is ready.  Then you can start your spring cleaning over again.
  4.  When another employee takes the initiative to ask if I received my condiments, you don’t need to yell from the back, “I PUT SOME IN THERE!”  When in reality, you gave me four packets of sauce and I ordered 20 chicken nuggets.

Yep, you just needed to come to the counter in a timely manner, let me know you would love to take my order and that it will be a few minutes until it is ready.  Then make sure that I received everything that I needed. Oh yea, you don’t need to have everyone yelling back and forth.

Now that wasn’t difficult was it?

Have you had a customer service nightmare before?  Make a comment below and let me know where it was.

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